Monday, May 06, 2002

Tsk Tsk

I just had a harrowing experience with TD Canada Trust.

Due to my recent nagging general preoccupation, I foolishly scheduled the same transfer twice via web banking. The end result was insufficient funds when TDCT went to withdraw their mortgage payment. This was a month ago; no one has contacted me yet from the bank to even let me know that they have stopped withdrawing the money. So now I'm two payments behind instead of just one.

Worse, I just called there to explain my plight, and was connected to some East coast phone rep. She took it upon herself to chastise my poor account management, telling me that she would never let her account go for a month without checking it, and that automatic debits of an account are a privilege. This privilege won't be reinstituted until my account is in good standing. Suddenly I'm in second grade getting chastised by my 60 year-old teacher.

I actually had to cut into her diatribe saying "Stop, stop! I need to ask you a question!"

Yes, banking can be this comfortable.

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